1000MTG Booking Terms & Conditions - Australia
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions. The person making the booking will be deemed to have accepted these Booking Terms and Conditions on behalf of all travellers named in the booking.
Passports & Visas
All travellers must have a valid passport for international travel. Many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must advise your Travel Expert. It is important to ensure you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).
If you need information regarding visas, passports and other travel document requirements for your trip, please contact your Travel Expert. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Your Travel Expert can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can obtain visas for you through this external and service and fees will apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
If you are travelling to Canada or the United States please be advised that there are compulsory pre-registration requirements for their visa waiver programs. If you have registered before, please check your registration is valid and has not lapsed. Please note, you may not meet the eligibility requirements and may be required to obtain a visa.
If you are travelling to South Africa with a person under the age of 18 you will be asked to show the child’s full unabridged birth certificate. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check in may result in passengers being denied boarding.
It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking.
Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel Insurance is also strongly recommended by the The Department of Foreign Affairs and Trade (DFAT) for all overseas travel. Please review the Product Disclosure Statement relating to the travel insurance product you are considering purchasing and carefully read that document before making any decision about whether to acquire the product. Your Travel Expert can only provide you with general information about the travel insurance options available to you.
It is your responsibility to ensure you have adequate travel insurance for your journey. To take out travel insurance through us, please contact your Travel Expert.
Travel Advice
The Australian government may have issued information about your travel destination. We strongly advise you visit https://www.smartraveller.gov.au/ to find out more about your destination prior to the commencement of travel.
Health
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny your entry into a country. We recommend that you consult with your local doctor, travel medical centre or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available on https://www.smartraveller.gov.au/before-you-go/health/
Prices
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside of our control. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your Travel Expert for up-to-date prices.
Amendment and Cancellation Fees
amendment or cancellation to bookings may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability from a supplier cancellation fee or charge for any booking which you cancel or amend, you agree to indemnify us for the full amount of that fee or charge. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not be in a position to provide a refund to you until we receive the funds from that supplier.
Payments by Credit Card
If payment is made using American Express, Diner’s Club, MasterCard or Visa, a credit card surcharge will apply. Please confirm the applicable surcharge at the time of payment with your Travel Expert. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand. You indemnify us against any loss that may be experienced by us due to any fraudulent use or otherwise of that credit card.
Payments by Direct Deposit
Please note that payments by Direct Deposit may take up to 3 business days to process. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You must notify your Travel Expert of your payment once it has been made.
Taxes
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued or re-issued. There may also be a local tax charged at some airports.
Agency
We act as an agent only. We sell various travel related products as agent on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, and as agent for all of our wholesalers. Our obligation to you is to (and you expressly authorise us to) make travel bookings as agent on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request.
Your legal recourse for travel services is against the specific provider and, except to the extent caused by fault on our part, not against us. Specifically, if for any reason (excluding fault on our part), any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the specific provider and not with us.
Liability
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable consumer laws. This liability clause is subject to, and nothing in these terms and conditions is intended to limit, any rights you may have under the Competition and Consumer Act 2010 (Cth).
Special Requirements
Please liaise with your Travel Expert regarding any special requirements you may have for your travel arrangements such as wheelchair or medical equipment assistance, unaccompanied minor request etc.
Frequent Flyer
Please advise your Travel Expert of your loyalty program membership details (air, hotel or car) for inclusion in your booking. Please check your loyalty program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Travel Documents
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates and timings. You must ensure you have all your travel documents and e-tickets prior to travel. Please let us know if you believe you have not received any required documentation.
Monies Not Held On Trust
All monies paid by you to us will be the property of us and will be a debt due and payable to the travel service provider. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Governing Law
If any dispute arises in relation to the agreement between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.
Additional Information
Check-In Procedures
For all airlines, please proceed to the airline’s check-in counter with your travel documents and the following identification:
- For domestic travel, valid photo ID with full name
- For international travel, a valid passport
Due to security measures, you should check in a minimum of:
- 60 minutes for domestic departures,
- 90 minutes for domestic travel from an international terminal,
- 3 hours for international travel,
- Please note that with current security arrangements differing around the world, some airlines and airports require earlier check-in. If in doubt, call the airline to check.
Flight No-Shows
A no-show for your flight may cause all onward reservations to be cancelled. You may also be required to upgrade your ticket to a higher fare type.
Seating and Meal Preferences
Seating and meal preference requests are not guaranteed by airlines and may be changed without notice. Your preferences are maintained via your membership details with the specific airline. Please ensure your preferences are up to date to ensure reward points, seating and meal requirements are current.
Airport Security and Carry-on Baggage on International Flights
To increase your safety, strict regulations are in place regarding the carrying of liquids, aerosols and gels as hand luggage on all international flights into and out of Australia. These rules are needed to protect you from the threat of liquid explosives.
Please check with your airline for further information or refer to https://www.abf.gov.au/entering-and-leaving-australia/can-you-bring-it-in/bring-on-a-plane.
Baggage Allowance
Your luggage allowance may be an important factor when you decide which airline to travel with. Your allowance will vary depending on where you are travelling to, the airline you are travelling with and the class you are travelling in.
Not all airfares include checked or carry-on baggage allowances. Please checked your baggage allowance with your Travel Expert, or directly with the airline, prior to arriving at the airport, to ensure you are following policy.
Travelling in a group, with children or with a mobility aid?
If you are travelling in a group, you may be able to pool your baggage allowance across a few suitcases, but check with your airline first to find out if this is possible. When travelling with children they may also have an allowance, but it may be less than the adult allowance.
If you are travelling with a mobility aid, such as a wheelchair, this may be carried free of charge and is in addition to your luggage allowance – check with the airline what the procedures are for your mobility aid. It is important to notify your airline of your mobility needs at least 48 hours prior to departure.
If you have a battery-powered wheelchair or mobility aid which you wish to take on the aircraft, you need to contact your airline to let them know. This is because battery-powered devices can be a fire risk on board aircraft, and the device will need to be electrically disabled before the flight takes off. Further information about your baggage allowance can also be obtained directly from your airline or your Travel Expert.
Excess baggage
If you have hold baggage that goes over the allowance that you have been allocated or pre-paid for, you may be charged extra once you arrive at check-in. This is known as excess baggage. If you think you might exceed the allowance, weigh and measure your cases before leaving home. You might prefer to pack fewer things than pay extra for your cases. Excess baggage is often charged per kilo so the cost can soon mount up and it will cost you more to pay the charge at the airport rather than paying to take an extra bag when you book your flight.
There are also services available that allow you to ship bags separately from your flight. This option might be cheaper than the cost of excess baggage.
Hotel Guarantees & Cancellations
At the time of making your hotel reservation, 1000 Mile Travel Group will either secure the booking using your credit card number or guarantee your booking with the 1000 Mile Travel Group agency guarantee. If you intend on arriving at your accommodation later than 6pm, please contact the hotel to advise. Hotel reservation terms and conditions vary depending on the property and rate booked. If we do not have a credit card to guarantee your late arrival, the hotel may cancel your reservation after their standard check in time passes. Should you “no show” for your hotel reservation, cancellation penalties and/or charges may apply. Please refer to your itinerary for the cancellation policy relating to your hotel booking(s).
Privacy Policy
Please click here to visit 1000 Mile Travel Group’s privacy policy.
These terms were last updated on 13 February 2024